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民生人寿"非常6+1"快速理赔
【打印本稿】　【进入论坛】　【推荐朋友】　【关闭窗口】 2007年04月16日 14:03
徐涛
　　近日，民生人寿在总结寿险业先进理赔经验做法的基础上，推出了名为“非常6+1”的快速理赔服务机制。“非常6+1”中的“1”表示一切以客户为中心，“6”则表示6项具体服务措施：一是“及时雨”服务，上门送赔款；二是“倒赔钱”服务，延滞付利息；三是“解燃眉”服务，可预付赔款；四是“快回复”服务，书面回复投诉；五是“加急报”服务，给付回访跟踪；六是“马上给”服务，小额即时给付。
 
来源：证券时报
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